Book with Confidence!
Top of the Woods 'Peace of Mind Guarantee'
When the unexpected happens, it might mean your holiday plans have to change.
There is no need to worry, for an additional £30 you can get our Top of the Woods Peace of Mind Guarantee, when you book directly with us.
This means you can cancel and get a full refund or change your holiday dates up to 24 hours before your holiday stay
What you get
✓ Cancel up to 24 Hours
✓ Get a Full Refund Or Move Your Holiday Dates
✓ For Just £30
Full Terms & Conditions
-
TOTW Peace of Mind Guarantee must be purchased at time of booking your holiday
-
You will need to purchase a TOTW Peace of Mind Guarantee per accommodation you are booking
-
‘Full refund’ means what you have paid for your holiday to Top of the Woods
-
If you booked directly with Top of the Woods, you will receive a full refund
-
If you booked your holiday via a 3rd party site (e.g Cool Camping website / Airbnb/ Pitch Up) your ‘full refund’ will exclude any 3rd party commission/payment processing fee by those 3rd party agents
-
-
This guarantee can be used up to 24 hours before your check in date (24 hours is defined as 3.30 pm the day before the start of your holiday)
-
This guarantee can only be used if the holiday balance has been paid in full.
-
This guarantee cannot be used for deposit payments
-
This guarantee cannot use be used to get a refund on a reduced holiday stay on the orginal booking
-
To use this guarantee the person who made the booking will need to contact Top of the Woods by email or phone to advise us you want to cancel or move your holiday dates
